Chargeback ReplyRespond to a Shopify chargeback and win your money back.
Most merchants lose a Shopify chargeback not because they lack evidence, but because they present it wrong. Chargeback Reply builds a bank-ready Shopify chargeback response, matched to your reason code, in 60 seconds.
Start your Shopify chargeback response
Tell us what the customer is claiming. We match it to the right defense.
Why most merchants lose a Shopify chargeback
When a Shopify chargeback is filed, the bank withdraws your funds first and gives you a short window to respond. Manual responses win less than 20% of the time. Almost always, it comes down to three mistakes.
Wrong evidence for the reason code
Answering a fraud dispute with shipping proof is an automatic loss. Every Shopify chargeback reason code needs a specific evidence set, and a generic letter ignores that.
Unstructured, one-paragraph letters
A bank reviewer spends a few minutes per case. A three-sentence note with no exhibit labels and no clear structure gets dismissed before your evidence is even read.
Missing the deadline
Shopify auto-submits minimal data if you don't respond in time. Spending five of your seven days figuring out what to write is how winnable disputes are lost.
How to respond to a Shopify chargeback in four steps
Chargeback Reply turns your order details and screenshots into a complete, bank-ready Shopify chargeback response — no legal writing, no guesswork.
Pick your dispute type
Select what the customer is claiming, or enter the reason code from your Shopify admin. We match it to the right defense strategy.
Add only what matters
We ask for the exact evidence that wins your reason code — tracking, AVS/CVV, communications — and nothing irrelevant.
See your win rate
A live score shows how strong your Shopify chargeback response is, with tips like "Add delivery confirmation → +25%".
Download & submit
Get a PDF with labeled exhibits, formatted to Shopify's file rules, plus a step-by-step guide to submit it in your admin.
Every Shopify chargeback reason code we handle
Each Shopify chargeback type is won with a different evidence set. Chargeback Reply builds the right argument for the exact reason code on your dispute.
Unauthorized / friendly fraud
The cardholder claims they never made the purchase. Won with payment verification and proof of authorization.
Product not received
The customer says the order never arrived. Won with carrier tracking and delivery confirmation.
Not as described / defective
The customer disputes the item's condition or description. Won with product pages, policies and communications.
Subscription cancelled
The customer claims they cancelled before the charge. Won with opt-in proof and usage logs.
Credit not processed
The customer says a promised refund never came. Won with refund records or applicable policy.
Duplicate processing
The customer claims they were charged twice. Won by proving the two transactions are distinct.
Your Shopify chargeback deadline is counting down
Shopify typically gives you 7 days to submit evidence, and the deadline is firm with no appeal once the bank decides. Build your Shopify chargeback response now, while it still counts, and submit a package that's ready to win instead of one thrown together at the last minute.
Built for EU 14-day withdrawal-right chargebacks
Since 19 June 2026, EU Directive 2023/2673 requires every online store selling to EU shoppers to show a one-click withdrawal button, on top of the long-standing 14-day right of withdrawal. Easier cancellations mean more refund disputes — and more chargebacks when a shopper claims they withdrew in time or were never refunded. Chargeback Reply is optimized for exactly these disputes: it assembles the evidence that proves the withdrawal window, your refund, or the legal exception that applies, matched to the reason code on your case.
Directive (EU) 2023/2673 · Consumer Rights Directive, Art. 11a · in force 19 June 2026
A Shopify chargeback response, without the percentage fee
Full-service platforms take a cut of every recovered dollar and need access to your store. Chargeback Reply is a flat price, self-serve, and yours in minutes.
| Feature | Chargeback Reply | Full-service app | Fiverr writer | DIY |
|---|---|---|---|---|
| Cost | $19.90 flat | ~25% per recovered case | $50–200 / letter | Free (your hours) |
| Speed | 60 seconds | 24–48 hours | 2–3 days | 3–5 hours |
| Reason-code matching | Automatic | Yes | Often wrong | Unfamiliar |
| Store access required | No | Yes (full API) | No | No |
| Win-rate preview | Free, real-time | Paid, in-system | — | — |
| Shopify file formatting | PDF/A, auto-compressed | Yes | Depends | Manual |
Shopify chargeback FAQ
Open the disputed order in your Shopify admin, review the reason code, and add evidence before the deadline. Chargeback Reply builds the full response for you: it matches the reason code to the right defense, organizes your evidence into labeled exhibits, and exports a PDF formatted to Shopify's requirements so you can upload and submit it in minutes.
Shopify typically gives merchants 7 to 21 days to submit evidence, and the deadline is firm with no extension. If you miss it, Shopify submits whatever minimal data it has and you usually lose. Preparing your Shopify chargeback response early is the single biggest factor in recovering your funds.
Yes. Friendly fraud chargebacks are winnable when you submit the right evidence for a fraud reason code: AVS and CVV match, proof the cardholder authorized and received the order, account and login history, and prior order history. Chargeback Reply assembles exactly this evidence set instead of a generic letter.
It depends on the reason code. Product-not-received disputes are won with tracking and delivery confirmation; fraud disputes need payment verification and authorization proof; not-as-described disputes need product pages, policies and customer communications. Chargeback Reply asks only for the evidence that matters for your specific Shopify chargeback.
A single bank-ready Shopify chargeback response is a flat $19.90, with a 3-pack at $49.90. There is no percentage fee on recovered funds and no store authorization required. You can preview your win-rate score and letter for free before paying.
Don't spend 5 of your 7 days figuring out what to write.
Build a bank-ready Shopify chargeback response now — matched to your reason code, with your evidence organized to win.
Fight my chargeback